Non-use of Library Services by Students in a UK Academic Library

Non-use of Library Services by Students in a UK Academic Library

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Objective – This study examined low Whey Protein Powder or non-use of the library at St.Martin’s College, UK and determined the possible reasons for this.Additionally, this study investigated the other sources of information non-users were accessing.

The results were then fed into the library’s future strategic planning cycle.
Methods – Using data from the TALIS management system, a postal survey was distributed to students who registered as low or non-users.Non-users were considered a hard-to-reach target group, and a further classroom-based survey was administered.


Results – The findings showed that Ball - Womens Bottoms students in part-time and distance learning courses were the largest group of non-users.Other factors influencing non-use included the purchase of books, use of the Internet, and a lack of awareness of services available.
Conclusions – The library service needs to target non-traditional student groups, particularly those taught off-campus, with innovative induction techniques.

This survey highlighted the need to embed information skills teaching into the curriculum and a recent restructure of the department has enabled this to happen with a more focused approach to academic liaisonship.